Terms and Conditions

Terms and Conditions of Holiday Rentals

By entering into this agreement and paying the booking deposit you acknowledge and agree to all terms and conditions. You are entering into a binding contract with the Owner of the holiday property you are intending to book. All members of the party must be aware of, and accept, the booking terms and conditions. Any breach will result in immediate termination of the booking without refund.


The contract for a short term holiday rental shall be made between the owner of Jessamine, referred to as 'the owner', 'us' or 'we', and the person making the booking and all members of the holiday party, referred to as 'the client', 'you' or 'your' in the following booking conditions. UK law will govern the contract. The contract of hire is not effective until we have processed the deposit. The person making the booking must be over 18 years of age and bookings will not be accepted from groups of single people under the age of 25 years. The contract will be subject to these booking conditions, which must be complied with.

Period of Hire

Arrival: Your accommodation will be available to you from 5.00 pm on the commencement date. Departure: Your accommodation must by vacated by 9.00 am on the day of departure. Failure to do so may result in you being charged a further day's rental in addition to the cost of alternative accommodation for incoming guests.

Number of Persons Using the Property

Under no circumstances can more than the stated number of people on the booking request (including children) occupy the property. Anymore occupants exceeding this number constitutes a breach of contract and we reserve the right to refuse admittance if this condition is not observed.

Deposit & Final Payment

Bookings will be accepted upon receipt of the booking deposit, which is non-refundable. Upon receipt the Owner will issue a confirmation of booking by email or via the AirBnB, Home-Away, Owners-Direct, Trip-Advisor website. Once the booking is accepted by the Owners, the applicants are liable for the payment of the balance of the rental cost and security deposit, eight weeks before the arrival date.


Cancellations must be notified to us immediately by telephone and confirmed via email. The booking deposit is non-refundable under any circumstances. If your cancellation falls within twelve weeks of your arrival date, the full rental will be payable. If we are able to re-let your booking, we will refund to you the final letting price (which may be less than you paid) less an administration fee. If we are unable to re-let, there will be no refund under any circumstances.

Cancellation Insurance

We strongly recommend that you take out cancellation insurance to protect against the cancellation penalty. Cover may include death, injury, illness, redundancy, cancellation of armed forces leave, summons for jury service or as a court witness, or your home becoming uninhabitable. You may choose to take out your own Holiday Insurance cover through your own insurance broker.

Circumstances Beyond The Control of the Owner (Force Majeure)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control, for example fire, flood, exceptional weather conditions, epidemics, destruction / damage to the property ('force majeure'), you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons, you will be refunded part of any booking fee, in the case of Agency lettings, based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.


The use of the accommodation and amenities at the booked property is entirely at the users' risk and no liability can be accepted for death, injury and loss or damage to users or their belongings. No responsibility can be accepted for loss or damage to belongings or vehicles. These are your responsibility at all times. The person making the booking assumes financial responsibility for property damage caused by all persons in his or her party and the guests of such persons.

Care of the Property

Guests are responsible for the care of the property for the duration of the holiday let. Any damages must be reported immediately. Guests agree to leave the property in the same clean and tidy condition that they find it in. Guests agree to take all proper care of the property, its furniture, pictures, fittings and effects, and are expected to leave all in the same state of repair at the end of the rental period as at the beginning. This extends to bed linen and towels. For the benefit of doubt, if towels are supplied, these are for domestic use only and should not be taken outside of the property. Guests will be surcharged if the property requires unusual additional cleaning after departure.

Security Deposit, Damages and Breakages

You are legally bound to reimburse the Owner for replacement and repair costs relating to the house and its contents during your stay and for extra cleaning costs. We ask for a damage deposit which is due with your final payment or 8 weeks before your arrival date which is to recover expenses incurred by the Owners or their agents as a result of any misuse breakages and additional cleaning if guests fail to leave the property in a clean and orderly condition. The owners are entitled to pursue the responsible person on behalf of the guests for any additional costs or expenses, over and above the security deposit. Failure to pay the security deposit will deemed a booking cancellation.


We do not accept pets. If pets are bought into the property, this will constitute a breach of contract and we reserve the right to refuse admittance if this condition is not observed.


Smoking is not allowed in the house.

Right of Entry / Breach of Contract

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. If there is a breach of any of the Terms and Conditions, the owners reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the Owners.

Warranties / Liabilities

The Owner's staff and agents have no authority to vary the Terms and Conditions and no telephone or other conversations, description or opinion, albeit in good faith, shall be held to alter the Owner's printed matter. The house is solely for holiday letting and is, therefore, exempt from any statutory protection under the Housing Act 1988 or other relevant legislation. As a holiday letting, this Agreement is an excluded Agreement for the purpose of the protection from Eviction Act 1977.


Every effort has been made to ensure that you have an enjoyable stay. We hope that you enjoy your stay, as we value your custom and would like you to return. If you do have any problem or cause for complaint, please contact us immediately to give us the chance to resolve it. Please do not attempt any repairs to the property or its contents yourself.


We reserve the right to terminate (without refund) any booking where we consider there to be a breach of contract of our Terms and Conditions.